Returns & Exchange Policy
We Have A Hassle-Free 7 Days Returns & Exchange Policy. Our quality and customer service ensure that your experience with us and our products is exceptional. If for any reason you'd like to return or exchange your order, just let us know by filling out the form attached at the bottom.
Return Policy:
- The return request must be made within 7 days of receiving the order.
- Customers need to have their Order ID or Invoice to get an exchange/refund.
- The cost and responsibility of returning our product to the facility will be borne by the customer.
- Items must not be worn, damaged, or washed. If we find any defect or issue in the returned article that hasn't been communicated before by the customer, the exchange/refund will be REJECTED.
- Customers need to fill out a form before sending the item(s) back (link is attached at the bottom).
- Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.
- Our Return and Exchange policy does not apply to custom orders unless there is an issue from our end (such as a manufacturing fault).
- International Orders cannot be returned/exchanged.
- Sale articles can not be returned/exchange.
- For exchanges, we offer hands-on exchange or doorstep exchange. The rider will hand the customer the new article, and the customer has to return the old one to him at the same time. Delivery charges will apply for exchanges unless there is a defect from our side.
Returning Address: Tower number 3 plot no 100/C, central commercial area off Tariq Road PECHS block 2 Karachi, New Dupatta Gali
For more details, you can contact us at Email: info@ripret.com or WhatsApp at +92 3273630229
Please note that customers must fill out the exchange/return form before proceeding with any return or exchange.